Question 1

Does iTOO Special Risks cover wheel repairs?

Accepted Answer

Yes, iTOO Special Risks covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with iTOO Special Risks and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly iTOO Special Risks processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with iTOO Special Risks for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with iTOO Special Risks.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your iTOO Special Risks policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for iTOO Special Risks. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with iTOO Special Risks on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

iTOO Special Risks typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If iTOO Special Risks rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

iTOO Special Risks: Wheel Repair Assessment

Wheel Coverage (iTOO Specialist Policies)

What's Covered

Exclusions

Claims via iTOO Special Risks (Verify Cover)

Verify Policy Cover

Contact Broker/iTOO

Obtain Claim Reference

Speedline Assessment

Approval via iTOO/Hollard

Repair if Authorized

iTOO Policy & Wheel Damage?

Phone

Email

Hours

iTOO Special Risks Insurance Claims FAQs

GET A
QUOTE FOR YOUR
ITOO SPECIAL RISKS INSURANCE CLAIM