Question 1

Does SHA Specialist Underwriters cover wheel repairs?

Accepted Answer

Yes, SHA Specialist Underwriters covers wheel repairs when the damage is caused by an insured event such as accidents, pothole impacts, or collision damage. Normal wear and tear or cosmetic refurbishment without underlying damage is typically not covered.

Question 2

How long does the claims process take?

Accepted Answer

Once you've logged your claim with SHA Specialist Underwriters and received authorization, most wheel repairs are completed within 24-48 hours. The total time from claim to completion depends on how quickly SHA Specialist Underwriters processes and approves your claim.

Question 3

Do I need to pay upfront for repairs?

Accepted Answer

No, we offer direct billing with SHA Specialist Underwriters for approved claims. You only need to pay your policy excess amount. We handle all the paperwork and billing directly with SHA Specialist Underwriters.

Question 4

What documents do I need for my claim?

Accepted Answer

You'll need your SHA Specialist Underwriters policy number, claim reference number, driver's license, vehicle registration, and photos of the damage. If the incident involved another party or required a police report, bring that documentation as well.

Question 5

Can I choose Speedline as my repairer?

Accepted Answer

Yes, Speedline is an approved repair center for SHA Specialist Underwriters. You can specify us as your preferred repairer when logging your claim, or contact us directly and we'll coordinate with SHA Specialist Underwriters on your behalf.

Question 6

What types of wheel damage are covered?

Accepted Answer

SHA Specialist Underwriters typically covers accidental damage including curb rash, pothole damage, impact damage, structural cracks, and bent or buckled wheels. Coverage depends on your specific policy terms and the cause of the damage.

Question 7

Is there a warranty on insurance repairs?

Accepted Answer

Yes, all our wheel repairs come with a lifetime workmanship guarantee, regardless of whether it's an insurance claim or private repair. We stand behind the quality of our work.

Question 8

What if my claim is rejected?

Accepted Answer

If SHA Specialist Underwriters rejects your claim, we can still repair your wheels at competitive rates. We'll provide you with a detailed quote and discuss payment options. Many customers choose to proceed with repairs even if insurance doesn't cover them.

SHA Specialist Underwriters: Wheel Repair Assessment (Liability Context)

Wheel Coverage (SHA Specialist Policies)

What's Covered

Exclusions

Claims via SHA Specialist Underwriters (Verify Cover)

Verify Policy Cover

Contact Broker/SHA

Obtain Claim Reference

Speedline Assessment

Approval via SHA/Santam

Repair if Authorized

SHA Policy & Wheel Damage?

Phone

Email

Hours

SHA Specialist Underwriters Insurance Claims FAQs

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